Calculators
Free tools to calculate customer experience metrics.
Enter your survey data and see scores with full calculation breakdowns.
NPS Calculator
"How likely are you to recommend us?"
0-6
7-8
9-10
Detractors (0-6)
Passives (7-8)
Promoters (9-10)
0
1
2
3
4
5
6
7
8
9
10
Detractors (0-6)
Passives (7-8)
Promoters (9-10)
Measures loyalty by subtracting detractors from promoters. Scores range from -100 to +100.
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CSAT Calculator
"How satisfied are you with this experience?"
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Measures satisfaction with specific interactions. Only top-two-box ratings count.
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Sample Size Calculator
"How many responses do I need?"
Determine the minimum responses required for statistically valid results.
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